Returns/Refund Policy

Please choose carefully. As the products are personalised we do not normally give refunds if you simply change your mind or make a wrong decision or supply an insufficient quality image or make an error and upload the wrong image for printing. Goods will be fully replaced when the goods are faulty, have been wrongly described or are different to the product purchased on the website. Goods that are damaged in transit will also be fully replaced. Full refunds are available if your order has not yet been produced or shipped.

Shipping & Delivery

Please choose carefully. As the products are personalised we do not normally give refunds if you simply change your mind or make a wrong decision or supply an insufficient quality image or make an error and upload the wrong image for printing. Goods will be fully replaced when the goods are faulty, have been wrongly described or are different to the product purchased on the website. Goods that are damaged in transit will also be fully replaced. Full refunds are available if your order has not yet been produced or shipped.

Customer Service Policy

Please choose carefully. As the products are personalised we do not normally give refunds if you simply change your mind or make a wrong decision or supply an insufficient quality image or make an error and upload the wrong image for printing. Goods will be fully replaced when the goods are faulty, have been wrongly described or are different to the product purchased on the website. Goods that are damaged in transit will also be fully replaced. Full refunds are available if your order has not yet been produced or shipped.

Privacy Policy

We are dedicated to keeping your details private. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Use of Images License

By Submitting images to the FurFrenz site you grant to FurFrenz and assign in perpetuity the irrevocable, sub-licensable permission to use, edit, modify, cut, rearrange, add to, delete from, copy, reproduce, translate, separate, dub, adapt, publish, combine with other material, reuse, adapt, and exploit the content of and elements of the images.